Our Returns Policy lasts for 30 days. If 30 days have lapsed since your initial purchase, then unfortunately we cannot offer you a refund.
To be eligible for a refund, your item must be unused and returned to us within 30 days of purchase.
Order Cancellations
Each cancellation request is assessed on its own individual circumstances.
If you wish to cancel your order before your test has been used or processed, please contact us as soon as possible.
Where a refund is due, My Baby Company may, where permitted under applicable UK consumer law, deduct a reasonable administration and payment processing charge to recover costs already incurred.
The primary factor in determining the applicable charge is the payment method used to place the order, as different payment providers incur different processing costs. We also take into account the administration required to process the order and cancellation, together with the cost of replacing hygiene-sensitive test components that cannot be reused or resold once supplied.
Accordingly, the following administration and payment processing charges may apply:
- Orders paid by debit or credit card: £25.00.
- Orders paid using Klarna: £35.00.
Any applicable deduction will be confirmed to you before your refund is processed.
For hygiene reasons, any returned test kits will have the test components destroyed and cannot be reused or resold.
If the postal test kit has been used and the sample has been sent to our laboratory partners, no refund will be granted as the test is classed as being in progress.
Likewise, if the laboratory reports that there is insufficient DNA to process the test and a redraw is required, you will not be entitled to request a refund.
Nothing in this Returns Policy affects your statutory rights under applicable UK consumer law.
Returning a postal test kit
To complete your return, we require a copy of your purchase order enclosed within your return package.
Once a copy of your purchase order has been enclosed, please post your return to:
My Baby Company
18 St. George’s Street,
Chorley, Lancashire PR7 2AA
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable and will not be included within your refund.
My Baby Company cannot be held responsible for returns that are lost in transit, so we strongly recommend using a tracked and insured postal service.
Refunds
Once your return has been received and inspected, we will notify you by email that we have received your returned item. We will also confirm whether your refund has been approved or rejected.
Refund Processing
To help protect against payment reversals, failed transactions and fraudulent activity, My Baby Company reserves the right to withhold the processing of any refund until the original payment has been successfully received as cleared funds from our payment provider.
Where a refund is due, it will be processed promptly once the original payment has cleared, the returned item (where applicable) has been received and inspected, and all other conditions of this Returns Policy have been satisfied.
For security and fraud prevention purposes, all refunds will be issued to the original payment method used to place the order. We are unable to redirect refunds to an alternative payment method, bank account or card.
Nothing in this section is intended to delay or restrict any refund beyond the timescales permitted under applicable UK consumer law, and nothing in this Returns Policy affects your statutory rights.
If approved, your refund will be processed to your original method of payment within 10 days of the above conditions being satisfied.
There are certain situations where refunds will not be granted:
- Any item that is not in its original condition, is damaged, has missing components, or where any test components have been used.
- Any item returned more than 30 days after purchase.
- Any test where the sample has already been submitted to our laboratory partners.
- Any test where a repeat sample is required due to insufficient DNA being provided.
Missing refunds
If you haven’t received your refund within 10 days of us confirming approval, please contact us directly or via our Contact page here.